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The following terms and conditions (the "Transaction Terms")
govern all Products (as defined below) and all Transactions (as defined below)
in connection with this site (the "Site"). These Transaction Terms
this Site. Unless we expressly provide otherwise, all Transactions, all
Products and your use of such Products are subject to these Transaction Terms,
which shall apply regardless of how you access the Site (including through the
Internet, through Wireless Access Protocol (commonly referred to as
"WAP"), through a mobile network, or otherwise). If a separate
agreement provided by us or an Affiliate governs a particular Transaction or
Product, or your use of a particular Product, and the terms of such separate
agreement conflict with the terms of these Transaction Terms or the applicable
otherwise expressly set forth herein, all capitalized terms in these
Transaction Terms shall have the meanings ascribed to them in the applicable
All rights in any products that we make available through the Site, such as
music, images, video, artwork, text and other copyrightable materials
(collectively, the "Products") are owned by us, our Affiliates and/or
our (or their) licensors. Subject to your compliance with the terms and
conditions of these Transaction Terms and any other applicable terms and
conditions imposed by us, our Affiliates and/or our licensors, you have a
limited, revocable right to use those Products that you purchase or access
through the Site solely for your personal, non-commercial use in accordance
with the terms and conditions of these Transaction Terms and any other terms
and conditions that may apply to such Products, which right you cannot transfer
to others. You understand that the Site and the Products include and/or rely on
a security framework using technology that protects digital information and
imposes usage rules established by us, our Affiliates and our (or their)
licensors, and you hereby agree to abide by such usage rules.
If you wish to purchase any Products made available through the Site (each
such purchase, a "Transaction"), you may be asked to supply certain
information in connection with such Transaction, including without limitation
your credit card number or other payment account number (for example, your
wireless account number), your billing address, and your shipping information.
BY INITIATING A TRANSACTION, YOU REPRESENT AND WARRANT THAT YOU (A) ARE OF
LEGAL AGE TO FORM A BINDING CONTRACT WITH US AND (B) HAVE THE LEGAL RIGHT TO
USE THE PAYMENT MEANS SELECTED BY YOU. By submitting such information, you
grant us the right to use such information in accordance with our Privacy
Policy, including, without limitation, by providing such information to third
parties for purposes of facilitating the completion of Transactions initiated
by you or on your behalf. Verification of information may be required prior to
the acknowledgment or completion of any Transaction.
The receipt of an electronic or other form of order confirmation does not signify our acceptance of your offer to purchase, nor does it constitute confirmation of our offer to sell. We reserve the right to reject any offer to purchase made by you at any time for any reason. Non-acceptance of an offer to purchase may, for example, result from one of the following:
* The product ordered being unavailable from stock
* Our inability to obtain authorisation of payment
* The identification of an error within the product information, including price or promotion
Authorisation of payment:
Prior to the acceptance or non-acceptance of an offer to purchase made by you, we reserve the right to request additional information to authorize a payment. A request for the provision of additional information may include the request for a photocopy of any photo identification you may hold ie. A Driver’s Licence or passport, as well as a photocopy of the front and back of the card that is being used to make the purchase. We have the right to refuse the acceptance of a payment if the request for additional information is refused by you.
To initiate a Transaction, please follow the steps outlined here:
How do I use the shop?
• Choose the relevant item that you wish to purchase and click the 'Add To Shopping Bag' button to put the item into bag.
• You will then be taken to the 'Shopping Cart' where you can edit the items and check that everything is correct. Once you have checked your cart, click the 'Checkout' button.
• At this point you will be required to log in as a returning customer, register to become a new member, or proceed as a guest. As a returning customer, you can log in where your details will have been saved from previous transactions.
• You will then enter Billing and Delivery Information, filling out the required fields as a minimum. Once all the Billing and Delivery Information has been inputted, you will need to select a payment method. Once a payment method has been selected then fill in all of the required fields as a minimum.
• Once all the details have been filled in you will be able to apply a Coupon or Voucher code if you have one on hand.
• Once the order has been checked you can click on the 'Confirm Order' button where your payment details will be submitted to our payment services provider for secure processing. Once your payment has been securely processed, you will receive a confirmation email of your order.
Your initiation of a Transaction represents an offer to us to make a
purchase, which offer is accepted by us only when you receive confirmation from
us in respect of such Transaction. We may reject or cancel any Transaction for
any reason prior to our acceptance of such Transaction.
Descriptions and images of, and references to, Products on the Site do not
imply our endorsement of such Products. Except to the extent prohibited by
applicable law, we reserve the right, with or without prior notice, to change
such descriptions, images, and references; to limit the available quantity of
any Product; honoring, or impose conditions on the honoring of, any coupon,
coupon code, voucher code or other similar promotions; to bar any user from
making any or all Transaction(s); to refuse to provide any user with any
Product; and/or to refuse or cancel any Transaction for any reason prior to our
acceptance of such Transaction pursuant to this Section 2. Price and
availability of any Product offered through the Site are subject to change
without notice. If applicable, Product prices on the Site will be inclusive of
GST unless we expressly provide otherwise. In the event that a Product is
listed at an incorrect price or with other incorrect information, we have the right
to refuse or cancel any Transaction for such Product at any point prior to our
acceptance of such Transaction pursuant to this Section 2. You shall pay all
charges that may be incurred by you or on your behalf through the Site, at the
price(s) in effect when such charges are incurred, including without limitation
all shipping and handling charges, and any applicable network charges in
respect of mobile downloads. In addition, you remain responsible for any taxes
(including, if applicable, GST and/or any import duties) that may be applicable
to your Transaction(s).
Except to the extent applicable law provides otherwise, all sales through
the Site are final, and all charges from those sales are non-refundable, except
as otherwise expressly set forth in these Transaction Terms. We or our third
party designees may automatically process charges against your selected payment
method on the receipt page. We or our third party designees will inform you if
all or any portion of your order is cancelled or if additional or different
information is required to accept your order.
3. Product Delivery.
Except to the extent prohibited by applicable law, we reserve the right to change Product delivery options without notice. On occasion, technical and other problems may delay or prevent delivery of a particular Product. Except to the extent that applicable law provides otherwise, your sole and exclusive remedy with respect to any Product that is not delivered within a reasonable period will be either replacement of such Product or a refund of the purchase price paid for such Product, as determined by us in our sole discretion. We will endeavour to process Transaction(s) within twenty-four (24) hours from our receipt of payment. You should receive any Product(s) that you order within five (5) working days of the placing of your order. If we anticipate a delay in delivering a Product to you, we will seek to notify you by email of the estimated delivery date(s), and we will give you the option to continue with your order or request a full refund.
Non receipt of item/parcel due to Aus Post
From time to time, external factors within the Australia Post delivery network can create delays with shipping.
Generally if after 5 business days you have still not received your parcel we will contact Australia Post to open an investigation. This process can take up to 7 business days and involves Australia Post contacting their Parcel Distribution Centre and the driver who was allocated delivery of your package. If your parcel has still not been delivered by the end of this process we will be more than happy to re-ship your item/s or refund your order (please note this does not apply to orders where the address has been submitted incorrectly at the point of Checkout).
We thank you in advance for your understanding as once the parcel is with Australia Post network we do require time to both open and complete an investigation and wait for any potential delays within the network to be resolved. We will always work to resolve a lost parcel enquiry within 10 business days once the enquiry has been brought to our attention.
4. Cancelling Your Purchase.
You have a right to refund your purchase of Product(s) from the Site within ten days of the date on which you received such Product(s) and receive a refund as set out below. To exercise your right to a refund, you may (i) notify us at firstname.lastname@example.org within ten days of receipt of your Product(s), or (ii) return your Product(s) to us at the following address within ten days of receipt of your Product(s):
16-20 Bulli Street
MOORABBIN VIC 3189
In the event that we do not receive your returned Product(s) within thirty
(30) days of the latter of (i) the date you notified us of your return and (ii)
the date you received your Product(s), the deemed date of receipt will be the
date of the post-mark on the packaging of your returned Product(s). We will not
be responsible for the costs of such return.
5. Defective Products.
Occasionally, technical problems may delay or prevent delivery of a purchased Product. In the event that you receive a defective physical Product, we recommend that you contact us at email@example.com Provided that you return such defective physical Product to us, we will provide you with a full refund.
We will not be liable to you for failures, defects or delays in delivery caused by:
• Your provision of incorrect or outdated information;
• Your mailbox being full;
• Your failure to comply with instructions for use of the Site; or
• Any event which is outside of our reasonable